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4.3" to 12.1" Operator Interface with all the advance functions.

"This USB isn't Available" (USB2) Messages in this topic - RSS

marshalhaupt
marshalhaupt
Posts: 5

6/25/2019
I am programming an HG2G-5TT, and I'm having an issue with the USB2 port. When I connect a device with which I want to communicate, I get the following error, "This USB isn't avaialble". When I go to System Mode and run the Self Diagnostic command on the Main Menu, it has diagnostic choices for every port except the USB2. Everything I can find in the documentation suggests that this port is available and can be used for user communication protocols.
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Shane
Shane
Moderator
Posts: 306

6/26/2019
There has been some issue with Windows 10 and the latest Automation Organizer software suite. Could be related to this. We have been working with IDEC to get to the bottom of this but to my knowledge it has not been fixed yet. Not sure this is your issue but something to consider.
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marshalhaupt
marshalhaupt
Posts: 5

6/26/2019
Thank you for your response. I am working with Windows 7, but it could still be related.
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