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Responsibility to Our Customers





Thanks to the support of our stakeholders, the IDEC Group reached its 70th anniversary in November 2015.
One of the pillars in our management philosophy is, "Conducting business with consideration for social contribution". In order to realize corporate social contribution in the truest sense, each and every employee should realize that they are not simply continuing past work; instead, they should never forget the basic attitude of seeking constant self-improvement through ceaseless effort, "always cherishing the perspective of customers and responding with reliable technology".
We are convinced that this, above all, will give us the foundation to realize true corporate social contributions and open new possibilities worthy of the trust from customers.

 

For Our Customers

The IDEC Group promises to develop, produce, and sell high-quality, high-performance products that provide "reassurance" and "safety" for our customers. In the "IDEC Group CSR Charter", we declare it our aim to become a corporate group that earns trust through providing sincere and conscientious services and appropriate disclosure of information.

Improving Customer Satisfaction

To become a brand that is chosen by customers, the IDEC Group conducted a customer satisfaction survey, targeting more than 2,000 customers in Japan, North America, Asia & Pacific, and Europe.This questionnaire gathered customers' honest opinions regarding IDEC.

In general, we received positive feedback in regards to our customer support, i.e. "Outstanding" or "Good", from 82% of respondents. However, on the other hand, 15% of respondents said that "Improvement is needed", and 3% said that they were a "Dissatisfied." We sincerely accept these precious opinions and requests from customers as we strive for further improvement from now on.

Number of respondents for Customer Satisfaction Survey (fiscal year 2017): 2,132

Inquiries

We have established a page for general inquiries for our customers.

Personal Information Protection

The IDEC Group is aware of its important social responsibility to appropriately protect and handle information such as names, addresses, and email addresses of customers, suppliers, clients, etc. that identifies specific individuals.